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Banking

Banking

Digitisation, integration and artificial intelligence, changing customer needs and disruptive business models and innovative products from fintech and bigtech are keeping banks busy. Current models must be questioned and strategies need to be aligned with the new requirements and technologies, such as innovative payment solutions. Offerings, communication and business models must be adapted to new customer needs. At the same time, it is important to increase the added value in operations and customer care and to improve customer experience. A high performance organisation from hpo creates the strategic and organisational foundation to master these challenges.

How we can help

  • Sharpen strategy and align it with customer needs and core competencies
  • Question existing business models and develop new ones
  • Establish end-to-end processes, simplify and accelerate digital transformation
  • Increase efficiency, quality and performance and reduce costs through holistic organisational design
  • Improve customer experience

  • Drive operational excellence

  • Establish effective risk management

  • Optimise control

  • Ensure compliance

  • Ensure success of strategic realignment or transformation through participative solution development and implementation

Publications and cases

Digitisation and changing customer expectations urge retail banks to question their organisation. Customer Intelligence may simplify individual customer care, if the tools are anchored in seamless end-to-end processes.
09/20 - Spotlight

From farming to hunting: CI in retailbanking

Digitisation and changing customer expectations urge retail banks to question their organisation. Customer Intelligence may simplify individual customer care, if the tools are anchored in seamless end-to-end processes.
Read more
hpo supported a traditional Swiss financial services provider in reorienting its sales organization to meet increasing demands regarding customer centricity and digitization and to remain marketable in the future.
05/20 - Practical Case

How to build a future-proof sales organization in retail banking

hpo supported a traditional Swiss financial services provider in reorienting its sales organization to meet increasing demands regarding customer centricity and digitization and to remain marketable in the future.
Read more
Banks are future viable if they put their customers back at the center of their activities – without ifs and buts. By consistently aligning their value proposition, product and service portfolios, processes, and organisational structures, and their employees with the customers.
02/17 - Spotlight

Customer orientation in banking: success factors

Banks are future viable if they put their customers back at the center of their activities – without ifs and buts. By consistently aligning their value proposition, product and service portfolios, processes, and organisational structures, and their employees with the customers.
Read more
For many banks, it is a challenge to define target customers in the right way and to consistently focus their value proposition on the respective customer needs. But it is worth it: it enables effective digitization and leads to satisfied customers and higher earnings.
02/16 - Practical Case

How can banks inspire their customers for their services?

For many banks, it is a challenge to define target customers in the right way and to consistently focus their value proposition on the respective customer needs. But it is worth it: it enables effective digitization and leads to satisfied customers and higher earnings.
Read more
Digitisation is going to completely and permanently change customer behavior and business models of financial institutions. hpo supported financial service providers in increasing efficiency and improving customer experience at the same time.
02/15 - Spotlight

Ready for the digital revolution in finance

Digitisation is going to completely and permanently change customer behavior and business models of financial institutions. hpo supported financial service providers in increasing efficiency and improving customer experience at the same time.
Read more

"With the professional support of hpo's industry and methodology experts, we are well on the way to consistently aligning our offering in the investment business with our customers' needs. The 'top-down-bottom-up' approach recommended by hpo allowed us to put ourselves in the shoes of our target customers with the help of so-called personas and to optimally understand their needs and requirements, translate them and test them efficiently with real people. Thanks to hpo's support, we were able to realise our project goals more quickly."

David Strebel
Head of Business Division Market Services
Thurgauer Kantonalbank

David Strebel Head of Business Division Market Services Thurgauer Kantonalbank

How can we help you?

Jeff Massard
Associate Partner

Email

+41 79 967 84 42

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