Banking

At a time characterised by digitalisation, artificial intelligence, regulatory requirements, changing customer needs and new innovative competitors, banks are facing challenges that require a structured and innovative approach. Current systems and processes need to be scrutinised and strategies aligned with new requirements and technologies. In short, employees, processes and systems must be harmonised more efficiently than ever before in order to realise their full potential in satisfying customer needs.

A high performance organisation creates the strategic and organisational prerequisites for this. Our industry experts will support you in developing your customised solutions for strategic, process-related and transformation-related issues. Discover the advantages of a high performance organisation and unleash the performance potential in your company!

How we create added value for you

Sharpen strategy and focus more on customer needs and core competences
Scrutinise existing business models and develop new ones
Establish seamless processes, simplify and accelerate digital transformation
Increase efficiency, quality and performance and reduce costs through holistic organisational design
Improve customer experience, anchor consistent service excellence
Optimise operational excellence and control
Establish effective risk management
Anchor compliance effectively and efficiently in the organisation
Harness the increasing potential of AI for the organisation
Anchor sustainability as a performance driver throughout the company
Ensure the success of the strategic realignment or transformation through participatory solution development and implementation

Publications and cases

"In a transformation phase, the requirements for a project planning process have changed. Projects must contribute as well as possible to our strategic goals. Projects that we have to implement for regulatory or IT reasons must not jeopardise the strategic projects. New findings and changing framework conditions must be adequately taken into account by program management. hpo's holistic and structured approach has helped us to consolidate these requirements and create a rolling planning process that is closely aligned with the corporate strategy.

To this end, we analysed the existing project portfolio and the current process in joint working meetings. On this basis, we developed a systematic process including tasks, competences and responsibilities of the stakeholders involved, which allowed us to identify the right projects and manage them consistently as a management team using a decision-making process.“

Marc Hallauer,
CEO,
Credaris AG

"The takeover of Swisscanto by ZKB also led to the integration of a fund management company that already belonged to ZKB into Swisscanto. (...) Based on the stringent process model of "corporate design", we analysed the specific needs of the various customer groups together with hpo and, based on this, defined our value proposition and the specific range of services for the individual target groups. On this basis, a business process model with a corresponding process-based management structure was developed as a target image. The hpo consultants quickly understood Swisscanto's business model. Based on hpo's stringent business design process logic, they meticulously identified the relevant questions and worked out the corresponding answers together with the management and key employees. We would work with hpo again in a heartbeat."

Hans Frey,
CEO,
Swisscanto Fondsleitung AG

"PostFinance is undergoing a fundamental change: society - and with it banking - is becoming increasingly digital, which is fundamentally changing customer needs and behaviour. In close collaboration with hpo, we have succeeded in realigning our retail sales organisation in line with these changes and making it more efficient. Thanks to its methodological expertise, hpo made a significant contribution to creating a coherent overall picture from various efficiency-boosting measures and thus achieving the ambitious project goals. The support provided by hpo - as part of a co-project management - extended from the conception to the implementation, which went smoothly and according to plan. hpo always kept the complexity of the overall project under control."

Sylvie Meyer,
former Head of Retail,
PostFinance

"With the professional support of hpo's industry and methodology experts, we are well on the way to consistently aligning our offering in the investment business with our customers. The 'top-down-bottom-up' approach recommended by hpo has allowed us to empathise with our target customers with the help of so-called personas and to optimally understand their needs and requirements, translate them and test them efficiently with real people. Thanks to hpo's support, we were able to realise our project goals more quickly."

David Strebel,
Former Head of Market Services Division,
Thurgauer Kantonalbank