hpo Spotlight

Customer orientation in banking: success factors

Banks are future viable if they put their customers back at the center of their activities – without ifs and buts. By consistently aligning value proposition, product and service portfolios, process, and organisational structures, and employees with their customers. hpo Insights shows how to tackle this.

Oliver Kohler

"There is nothing quite so useless as doing with great efficiency something that should not be done at all."

Peter Drucker