Testimonials
What clients appreciate most about hpo is the clear methodical approach and the partnership-based cooperation with decision-makers and employees across all roles and levels.
"As a global company, cross-functional and cross-location cooperation between sales, production and development is enormously important for us. The business process model that was developed and implemented with hpo has defined clear roles, responsibilities and interfaces. This has significantly improved cooperation globally and regionally and improved customer service along the customer journey. With its methodical approach and cross-sector know-how, hpo was able to accompany us professionally in a challenging market environment and our multicultural set-up. The methodology introduced by hpo quickly developed into a common language between all project participants. The broad involvement of our employees quickly brought the necessary results and guaranteed a high acceptance of the solution."
Stefan Gautschi
General Manager
Gurit Composite Materials
"The many challenges in the integrated railway system can only be overcome with optimal cooperation between all business units. With the corporate project "Business Processes@SBB", SBB is simplifying, networking and aligning its processes with customer needs - always with a view to greater reliability in cross-divisional service provision. The creation of the new business processes based on the hpo methodology helps to focus on value creation, the unbundling of complicated process landscapes and the clarification of responsibilities. This creates the basis for higher customer satisfaction, lowering process costs and improving manageability at all levels. In addition, a robust process architecture eliminates the need for constant restructuring, which in turn has a positive effect on the focus of the management agenda and employee motivation."
Andreas Meyer
ex CEO
SBB
"The University Hospital Zurich combines excellence in medicine and research for the best possible and efficient medical treatment of its patients. The USZ secures this position with a long-term strategy - a complex task given the more than forty associated clinics and institutes. Thanks to hpo's competence-based and structured strategy approach, we successfully developed the corporate strategy in a transparently managed process. Many stakeholders were involved in the process in a short time and our high demands on the quality of the strategy and the implementation preparations were more than met. In the cooperation with us as an expert organisation, hpo set standards with its experience and methodical approach."
Prof. Dr. med. Gregor Zünd
CEO
Universitätsspital Zürich
"In order to increase the efficiency of our globally operating group of companies in the long term, we were looking for a partner who could support us in achieving quick and sustainable results on the one hand, but also empower our own employees to continue optimisation measures on their own. The approach of hpo seemed to be predestined for this. Through hpo's support, we were able to harmonise the overarching business processes from sales, engineering to delivery and the innovation processes and thereby uncover inefficiencies and identify resulting potentials. Similarly, we optimised interfaces in this step and initiated the implementation in the form of introducing new processes and adapting organisational units. Our employees were supported by training and accompanied in various workshops in the phases of analysis and target design up to implementation planning. The systematic and integral method of hpo and the necessary tact in empowering our employees generated the decisive momentum for the long-term strengthening of our company."
Hans-Christian Schneider
CEO
Ammann Group
"We wanted to kill two birds with one stone. On the one hand, we wanted to optimise our customer service, on the other hand, the realignment should also be reflected in a cost reduction by eliminating duplications. Thanks to hpo, we have achieved this ambitious goal, even though, according to theory, this does not correspond to common practice - optimising customer satisfaction while at the same time reducing costs. We have achieved this not least thanks to hpo's professionalism. Within a short period of time, we introduced a new business model - with the clear goal of securing our service quality in the long term. In addition, we standardised the business processes and made the core and support processes fit for the use of new technologies. The result shows us that we did the right thing. On the one hand, the customer now has only one contact person - one face to the customer - and on the other hand, we can react more flexibly to changing market needs. Thanks to this model, duplications have also been eliminated, which has a positive effect on operating costs."
Christof Zürcher
Chairman Executive Board
Atupri Krankenkasse
"With the professional support of hpo's industry and methodology experts, we are well on the way to consistently aligning our offering in the investment business with our customers' needs. The 'top-down-bottom-up' approach recommended by hpo allowed us to put ourselves in the shoes of our target customers with the help of so-called personas and to optimally understand their needs and requirements, translate them and test them efficiently with real people. Thanks to hpo's support, we were able to realise our project goals more quickly."
David Strebel
Head of Business Division Market Services
Thurgauer Kantonalbank
"hpo provided us with goal-oriented support in driving forward our specialisation in the area of personal injury. With the practice-oriented hpo methodology, we were able to systematically derive our TARGET organisation based on the new customer-oriented business process model. We are convinced that this will decisively improve the manageability of the personal injury division. With hpo, we found a partner who specifically involved our employees in the development of solutions. As a result, those affected have become participants who are committed to the project with an extraordinarily high level of dedication. This created the basis for a successful implementation."
Sabina Rüttimann
Head of Personal Injury
Allianz Suisse
"With hpo's support, we are well on our way to consistently aligning our investment advisory process with the needs of our target groups and to breaking new ground with regard to risk profiling and portfolio monitoring. Decisive for success was the holistic hpo consulting approach, which included not only the process design but also the IT tool support and the conception of the role profiles. With the targeted inclusion of our employees in the solution development, hpo laid the foundation for a successful implementation."
Thomas Koller, Head of Private Clients Division
Thurgauer Kantonalbank
"We knew that we had potential for optimisation. But we could not localise it through our internal glasses. Thanks to the integral hpo methodology, we were forced to question fundamental things. It became clear to us very quickly where we wanted to go. The clear preparation of the solution approaches then enabled us to make a quick decision process. Today, we have a structure in which the medical divisions work according to the same guidelines and efficient mechanics. The solution expertise of a combined client-consultant team is a guarantee for implementation success."
Prof. Dr. Sönke Johannes, Medical Director and Medical Head of Neurological Rehabilitation
Rehaklinik Bellikon
"Historically, psychiatry in Baselland had developed a parallel structure over the past decades with an inpatient clinic and an organisation with outpatient clinics and day clinics spread across the entire cantonal territory. It became increasingly clear that this current separation of outpatient and inpatient service provision had some weaknesses with regard to the future. Together with a team of outpatient and inpatient management staff from the medical and nursing sectors, hpo prepared a well-founded analysis of the current situation, which was supported by all participants and made strengths and weaknesses transparent. Based on strategic considerations for the medium to long-term orientation of the PBL, a future-oriented organisation for adult psychiatry was designed".
Hans-Peter Ulmann, CEO Psychiatrie Baselland
"With hpo's professional support, we are well on our way to achieving recurring annual savings of several million francs per year.
Thanks to the business process model developed with hpo based on the principle of case managers (clients) and experts (contractors), both the case managers and the experts can focus on their respective core competencies.
We are convinced that we will achieve a significant increase in quality and efficiency from this, especially in the areas of recourse, case management, administration and medical cost control."
Markus Deplazes
Head of Claims
Allianz Suisse
"PostFinance is undergoing a fundamental transformation: society - and with it banking - is becoming increasingly digital, which is fundamentally changing the needs and behaviour of customers. In close cooperation with hpo, we have succeeded in realigning Retail Sales with this change in mind and making it more efficient. Their methodical competence contributed significantly to forming a coherent overall picture from various efficiency improvement measures and to achieving the ambitious project goals. The support of hpo, in the context of a co-project management, extended from the conception to the implementation, which went smoothly and according to plan. hpo always had the complexity of the overall project under control. Particularly valuable was the ability to closely coordinate the areas of IT, HR and communication."
Sylvie Meyer, Former Head of Retail
PostFinance
"With our "Avance" strategy, we want to meet current and future customer expectations in the best possible way and, in particular, make the best possible use of new technological possibilities.
We pursued three goals with the "Structuro" project: Firstly, to design an organisation that enables needs-oriented customer care; secondly, to support the strengths of Suva's business strategies; and thirdly, to enable the implementation of digital processes. To this end, we derived organisational variants on the basis of the business process models developed in order to make decision-making more efficient and to be able to live out responsibilities more precisely.
With a new, strategy-compliant organisational structure, we have managed to improve cooperation within the company in terms of customer needs and lay the foundations for exploiting automation and digitalisation potential.
With its structured approach and extensive transformation and change management know-how, hpo provided us with optimal support throughout, from the first basic strategic questions to the go-live, and made a significant contribution to ensuring that the go-live of the new organisation could take place on schedule."
Felix Weber, Chairman of the Executive Board and Head of Client and Partner Management
Suva
