"The many challenges in the integrated railway system can only be overcome with optimal cooperation between all business units. With the corporate project "Business Processes@SBB", SBB is simplifying, networking and aligning its processes with customer needs - always with a view to greater reliability in cross-divisional service provision. The creation of the new business processes with the hpo methodology helps to focus on value creation, the unbundling of complicated process landscapes and the clarification of responsibilities. This creates the basis for higher customer satisfaction, lowering process costs and improving manageability at all levels. In addition, a robust process architecture eliminates the need for constant restructuring, which in turn has a positive effect on the focus of the management agenda and employee motivation."