Service providers in the health care system, first and foremost hospitals, find themselves caught in a conflict between providing care, dealing with cost pressure and securing patient welfare. Aiming at harmonising economic efficiency, quality and security of care they need to systematically question operations along the value chain and to optimise the use of available resources.
High labour costs, increasing demands, the decline of inpatient services in favour of outpatient services and investments in capacity expansions and new infrastructure are pushing many service providers to their limits. Only very agile, manageable and integrated (end-to-end) organisations will be able to cope with the enormous complexity and high demands in the long run. Often, however, processes and management structures in hospitals have grown over the years, are not efficient enough and therfore overwhelmed by the pace of the changes.
We can help them to create the strategic and organisational foundation for a sustainable high performance organisation.