Aviation

Aeronautics as a highly complex industry is more and more in need for permanent optimisation

There are only few industries as complex as aeronautics where a number of partners face very different challenges. What they have in common is the increasing pressure to optimise their resources for the advantage of their customers and for the safety of air traffic. In view of the common European vision of a ‘Single European Sky’ (SES) not only airlines have to improve their performance permanently. But also some other less known parts of the aeronautics industry have already started to focus on the constant development of their customer orientation and efficiency. Airport & infrastructure operators, air traffic control companies (FABEC) and finally national and international authorities.

HPO as a specialist for demanding transformation processes &integral stakeholder management

As an established companion of change situations HPO has gained experience in the aeronautics industry in particular in the framework of challenging transformation processes which require the integration of various stakeholders (politics and authorities, social partners and staff, relevant institutions)

  • Business transformation
  • Strategy development
  • Reorganisation and optimisation of structures within authorities
  • Cost optimisation

Sustainable reorganisation

Merger of strategic business units and realisation of cost savings

 

Industry: Airport owner and operator

Annual sales: >500 mCHF p.a.

Challenges:

  • Unclear areas of responsibility and post-merger problems with interfaces
  • No division between innovative and operative activities

Approach:

  • Development and implementation of a business model according to strategy
  • Active know-how transfer by HPO through tutorials on methodology
  • ‚Right Sizing‘ of the organisation after the Swissair grounding

Results:

  • Post-merger integration (reduction of redundancies, alignment according to market requirements)
  • Flexible, scaleable organisation
  • Ability to survive after the dramatic market break in the course of 09/11 and the grounding of Swissair
Contact: Stefan Zirhan

Josef Felder CEO, Unique

With HPO successful airport development- and innovation processes started

„In 2000, Flughafen Zürich AG (Zurich airport) was founded under the name Unique merging Flughafendirektion and Flughafen Immobilien AG (FIG).
One year later we have expanded and transformed Unique to a powerful organisation with the help of HPO. Thanks to newly-gained efficiency and flexibility we succeeded in building up a solid organisation despite of the challenges and set-backs of 09/11, Swissair Grounding, SARS and restrictions of the civil aviation regime.
Just in difficult times, handling of changes and readiness to innovate are crucial. An airport’s product and service offering needs to continuously adjust and in international business, being able to align general experiences in airport operation to specific local requirements it is of importance. Both are crucial for the development of an airport.
We have benefited from HPO not only having designed operative processes but also airport development and innovation processes in detail.
My colleagues in the executive board and myself appreciate in particular the gain in transparency allowing for a faster and more efficient development of our organisation.“

Feasibilty study

Contact: Stefan Zirhan

Daniel Weder CEO, skyguide

Leading and support organisation

Set up of an optimised leading and support organisation

 

Industry: European administration

Annual sales: n.a.

Challenges:

  • Lack of efficiency in support functions
  • Historically grown structures
  • Numerous redundancies

Approach:

  • Establishment of transparency of support services (Support performance check-up)
  • Design of an ideal leader and support organisation with simple interfaces fully exploiting synergies

Results:

  • Transparency established
  • Initial commitment for ideal support and leading organisation achieved
  • Quantification of potential for improvement in progress
Contact: Stefan Zirhan

Victor M. Aguado Director General, Eurocontrol

HPO as a successful partner for strategy development and implementation

"EUROCONTROL, the European Organisation for the Safety of Air Navigation, is facing a series of challenges that could prove daunting without solid preparation and the efficient marshalling of resources.

Senior Management decided to call on the services of a highly-recommended consultancy to help them hone the service and support functions so as to enable the Organisation to take on the future with success.
HPO worked for several months at EUROCONTROL, interviewing key staff members and redesigning internal processes for maximum synergy and efficiency.
Suggestions were put forward for introducing new structures, including one to better handle Stakeholder relations, as these are particularly crucial for intergovernmental organisations. A Corporate Business Planning Unit has also been planned to support senior management in the making and implementation of strategic decisions and in driving the organisation’s development process.
Appreciated by the staff for their quick grasp of essentials and determination to build consensus, HPO’s work will doubtless prove fundamental in underpinning EUROCONTROL’s core business."

 

Newsletter:
Guarantee of implementation by an integral methodology approach (with an example of the Swiss air traffic controler "Skyguide AG")